Terms of service

Last Updated: July 10, 2026

Welcome to Grip Mat Studio. These Terms of Service (“Terms”) govern your access to and use of our website, products, services, and any purchases made through www.gripmatstudio.com (the “Site”).

Throughout these Terms, “Grip Mat Studio,” “we,” “us,” and “our” refer to Grip Mat Studio. “You” and “your” refer to any visitor, customer, purchaser, or other user of the Site.

By visiting our Site, placing an order, submitting a custom inquiry, approving artwork, or otherwise using our services, you agree to be bound by these Terms, together with our Privacy Policy, Shipping & Delivery Policy, Returns & Exchanges Policy, and any other policies or terms referenced on the Site.

Please read these Terms carefully before using the Site or purchasing from us. If you do not agree to these Terms, you should not use the Site or our services.

1. Online Store Terms

By using this Site, you represent that you are at least the age of majority in your state, province, or place of residence, or that you have permission from a parent or legal guardian to use the Site.

You may not use our products, services, or Site for any unlawful or unauthorized purpose. You may not violate any applicable laws, regulations, or third-party rights in connection with your use of the Site.

You must not transmit viruses, malware, harmful code, or any other material intended to interfere with the operation or security of the Site.

We reserve the right to refuse service, cancel orders, or restrict access to the Site where reasonably necessary, including in cases of suspected fraud, abuse, unauthorized activity, or violation of these Terms.

2. Products and Services

Grip Mat Studio offers Pilates reformer grip mats, yoga and Pilates mats, studio accessories, custom products, personalized products, branded merchandise, wholesale products, bulk orders, and other related goods and services.

We make reasonable efforts to display and describe our products accurately. However, colors may appear differently depending on your screen, device, lighting, photography, and display settings. We cannot guarantee that the color displayed on your device will exactly match the physical product.

Because some of our products involve printing, cutting, production, and handmade or small-batch manufacturing processes, minor variations may occur. These may include slight differences in color, placement, dimensions, texture, edge finish, printing, or alignment.

Reasonable manufacturing variations that do not materially affect the function or overall design of the product are not considered defects.

Product descriptions, specifications, measurements, materials, designs, prices, and availability may be changed at any time without notice.

We reserve the right to discontinue any product or service at any time.

3. Product Fit and Compatibility

Our reformer grip mats are designed to fit many standard Pilates reformer carriages. However, reformer machines vary by brand, model, configuration, and dimensions.

Measurements are provided on our product pages to help you determine whether a product is suitable for your equipment. You are responsible for reviewing product measurements and comparing them with your reformer before purchasing.

Unless a product is specifically identified as being designed for a particular brand or model, we do not guarantee compatibility with every reformer.

If you are unsure whether a mat will fit your equipment, please contact us before placing your order.

Purchasing a product without confirming compatibility does not make the product defective or eligible for an exception to our published Returns & Exchanges Policy.

4. Orders and Order Acceptance

Placing an order does not guarantee that the order will be accepted or fulfilled.

We reserve the right to refuse, limit, or cancel any order for reasons including, but not limited to:

Product unavailability
Pricing or product information errors
Suspected fraud or unauthorized activity
Payment issues
Shipping restrictions
Errors in inventory
Orders that appear to be placed by resellers or distributors without prior authorization
Violations of these Terms

If we cancel an order after payment has been processed, we will issue a refund for the canceled item or order, as applicable.

You agree to provide current, complete, and accurate billing, shipping, contact, and payment information for all purchases.

You are responsible for reviewing your order details before submitting your order.

5. Pricing and Payment

All prices displayed on the Site are shown in the currency indicated at checkout and are subject to change without notice.

Taxes, duties, shipping charges, and other applicable fees may be added at checkout where required.

We reserve the right to correct pricing, product description, promotional, or other errors at any time, including after an order has been submitted. If a material pricing error affects your order, we may contact you to offer the option to proceed at the correct price or cancel the affected item for a refund.

Payment must be successfully authorized before an order is processed.

For custom, wholesale, bulk, studio, event, or branded orders, separate payment schedules, deposits, invoices, or written terms may apply.

6. Promotions and Discount Codes

Promotions, offers, discount codes, and free-shipping offers are subject to the terms stated at the time of the promotion.

Unless otherwise stated:

Promotions cannot be combined
Discounts cannot be applied retroactively
Discount codes have no cash value
Promotions may be modified or ended at any time
Exclusions may apply to custom, wholesale, bulk, sample, or final-sale orders

We reserve the right to cancel orders involving unauthorized, fraudulent, duplicated, manipulated, or otherwise misused promotions or discount codes.

7. Custom and Personalized Orders

Custom and personalized products are made specifically for each customer and are subject to additional terms.

Custom products may include, but are not limited to:

Custom logo mats
Custom reformer mats
Personalized products
Custom artwork
Branded studio orders
Wholesale orders
Bulk orders
Event and retreat orders
Corporate and promotional orders

Custom and personalized orders are final sale and cannot be returned or exchanged unless the product arrives materially damaged, defective, or incorrect due to an error by Grip Mat Studio.

Once artwork has been approved or production has begun, a custom order cannot be canceled, changed, returned, or refunded.

8. Custom Artwork and Design Services

Some custom projects may require artwork preparation, design services, logo adjustments, mockups, layout work, or other creative services.

Any design fee or artwork deposit will be disclosed before work begins.

Unless otherwise agreed in writing, design and artwork fees are non-refundable once design work has started, regardless of whether the customer ultimately proceeds with production.

The number of revisions included in a design fee, if applicable, may be limited and will be communicated during the custom-order process.

Additional revisions, significant changes in direction, new concepts, or work outside the original project scope may require additional fees.

Submitting a custom inquiry does not guarantee that Grip Mat Studio will accept or produce the proposed project.

We reserve the right to decline custom projects at our discretion.

9. Customer-Submitted Logos, Artwork, and Intellectual Property

When you submit a logo, name, photograph, artwork, design, trademark, text, image, or other material for use in a custom product, you represent and warrant that:

You own the material; or
You have all necessary rights, licenses, permissions, and authorizations to use and reproduce the material for the requested purpose.

You are responsible for obtaining permission from any third party whose intellectual property is included in your custom order.

You may not submit content that infringes another person’s copyright, trademark, privacy, publicity, or other legal rights.

You may not submit unlawful, defamatory, hateful, abusive, fraudulent, or otherwise prohibited content.

By submitting content to us for a custom project, you grant Grip Mat Studio a limited, non-exclusive license to use, reproduce, resize, adjust, format, and otherwise process the submitted material solely as reasonably necessary to provide the requested design, production, and fulfillment services.

You agree to be responsible for claims arising from materials you submitted without the necessary ownership, authorization, or permission.

Grip Mat Studio reserves the right to refuse any submitted artwork or custom project.

10. Artwork Proofs and Customer Approval

When a digital proof, mockup, or artwork approval is provided, you are responsible for carefully reviewing all details before approving the design.

This includes, where applicable:

Spelling
Names
Logos
Colors
Text
Layout
Placement
Orientation
Product type
Size
Quantity
Other customization details

Production may begin after written or electronic approval.

Your approval confirms that you have reviewed and accepted the design as shown.

Grip Mat Studio is not responsible for errors that were present in an approved proof, including spelling errors, incorrect names, incorrect text, logo issues, or other details that the customer had an opportunity to review before production.

Changes requested after approval are not guaranteed and may result in additional charges, production delays, or the need to restart production.

11. Color and Production Variations for Custom Products

Digital proofs and on-screen mockups are intended to provide a visual representation of the proposed design.

Colors displayed on a screen may differ from colors on the finished physical product due to differences in:

Screen settings
Device displays
Lighting
Photography
Printing processes
Materials
Production methods

Unless a specific color-matching process has been expressly agreed to in writing, exact color matching is not guaranteed.

Slight differences between samples, proofs, photographs, previously manufactured items, and final production may occur.

Minor variations in printing, color, placement, dimensions, texture, cutting, and finishing that fall within reasonable manufacturing tolerances are not considered defects.

12. Wholesale, Bulk, Studio, Event, and Branded Orders

Wholesale, bulk, studio, event, retreat, corporate, and branded orders may be subject to additional written terms, including:

Minimum order quantities
Production timelines
Deposits
Payment schedules
Artwork requirements
Sample costs
Shipping arrangements
Cancellation restrictions
Custom pricing

Quotes and estimates are valid only for the period stated in the quote.

Pricing may change if the project scope, quantity, artwork, material, specifications, shipping destination, or production requirements change.

Unless otherwise agreed in writing, wholesale, bulk, branded, and custom orders are final sale.

Once artwork is approved or production begins, the order cannot be canceled, returned, or refunded.

13. Production and Fulfillment Timelines

Processing, production, and delivery timelines are estimates unless expressly guaranteed in writing.

Ready-made and custom products may have different processing times.

Custom, personalized, bulk, branded, wholesale, and special-order products generally require additional production time.

Estimated timelines may be affected by circumstances including:

Order volume
Artwork approval delays
Customer response times
Product availability
Manufacturing delays
Carrier delays
Customs processing
Weather
Holidays
Events outside our reasonable control

Grip Mat Studio is not responsible for delays caused by a customer’s failure to provide information, approve artwork, submit payment, or respond to requests required to move a project forward.

An estimated completion or delivery date is not a guarantee unless we expressly agree otherwise in writing.

For more information, please review our Shipping & Delivery Policy.

14. Shipping and Delivery

Shipping costs and available delivery methods are displayed at checkout when applicable.

You are responsible for providing a complete and accurate shipping address.

Grip Mat Studio is not responsible for delays, losses, or additional costs caused by an incorrect, incomplete, or outdated address supplied by the customer.

Please contact us as soon as possible if you notice an address error. We cannot guarantee that changes can be made after an order has been processed or shipped.

Once an order has been transferred to a shipping carrier, delivery timing may be affected by factors outside our control.

International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country. Unless otherwise stated, these charges are the customer’s responsibility.

Please review our Shipping & Delivery Policy for additional information.

15. Returns and Exchanges

Eligible ready-made products may be returned within 14 days of delivery, subject to our Returns & Exchanges Policy.

To be eligible for a return, an item must be unused, unwashed, and returned in its original condition.

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect due to an error by Grip Mat Studio.

Original shipping charges are non-refundable unless otherwise required by law.

The following items are final sale and cannot be returned or exchanged unless they arrive materially damaged, defective, or incorrect:

Custom logo mats
Custom reformer products
Personalized products
Custom artwork orders
Wholesale orders
Bulk orders
Event, retreat, studio, or branded orders
Sample kits
Gift cards
Final-sale items
Used, washed, worn, or altered products
Opened or worn grip socks where returns are restricted for hygiene reasons

Please review our full Returns & Exchanges Policy before purchasing.

16. Damaged, Defective, or Incorrect Orders

Please inspect your order after delivery.

If an item arrives damaged, materially defective, or incorrect, contact us as soon as possible at info@gripmatstudio.com with:

Your order number
A description of the issue
Clear photographs of the product
Clear photographs of the packaging, where relevant

We may request additional information reasonably necessary to evaluate the issue.

Depending on the circumstances, we may offer a replacement, repair, refund, store credit, or another appropriate resolution.

Normal wear and tear, improper care, misuse, accidental damage, failure to follow care instructions, and reasonable manufacturing variations are not considered product defects.

17. Product Care and Use

You are responsible for reviewing and following all product care instructions provided on the Site, product packaging, or accompanying materials.

Using cleaning methods, chemicals, heat, washing methods, or storage conditions that are inconsistent with our care instructions may damage the product and may affect eligibility for a return or replacement.

Products should be inspected before use. Do not use a product that appears materially damaged, torn, unstable, or unsafe.

18. Fitness and Safety Disclaimer

Grip Mat Studio products are fitness accessories and are not medical devices.

Our products are not intended to diagnose, treat, cure, or prevent any medical condition.

Nothing on the Site constitutes medical, physical therapy, health, or professional fitness advice.

Exercise and physical activity involve inherent risks. You are responsible for determining whether an exercise, activity, or product is appropriate for you.

Use all products according to their intended purpose and follow the instructions of your equipment manufacturer, studio, trainer, instructor, healthcare professional, or other qualified professional where appropriate.

Grip Mat Studio does not guarantee that use of a grip mat or other product will prevent slipping, falling, injury, equipment damage, or accidents.

Stop using any product that appears damaged or unsafe.

To the fullest extent permitted by law, you assume responsibility for your use of our products and participation in physical activity.

19. Intellectual Property

Unless otherwise stated, the Site and its content are owned by or licensed to Grip Mat Studio.

This includes, without limitation:

Brand names
Logos
Product designs
Original artwork
Graphics
Photographs
Videos
Text
Product descriptions
Website content
Layouts
Marketing materials
Custom concepts and mockups created by Grip Mat Studio

You may not copy, reproduce, distribute, modify, publish, sell, license, exploit, or commercially use our intellectual property without prior written permission.

Purchasing a physical product does not transfer ownership of any copyright, trademark, artwork, product design, or other intellectual property associated with that product.

Customer-owned logos and artwork remain the property of their respective owners.

20. User Comments, Reviews, and Submissions

If you submit reviews, comments, photographs, suggestions, feedback, ideas, or other content to us, you represent that your submission is truthful and does not violate the rights of another person.

You may not submit content that is unlawful, abusive, defamatory, fraudulent, obscene, malicious, misleading, or infringing.

We may remove content from our Site or platforms where reasonably necessary.

We are under no obligation to maintain unsolicited ideas or suggestions in confidence unless we have agreed otherwise in writing.

21. Third-Party Tools, Services, and Links

The Site may provide access to third-party services, applications, payment processors, social media platforms, websites, or other tools.

We do not control all third-party services and are not responsible for the content, practices, security, availability, or policies of third-party websites or services.

Your use of a third-party service may be subject to that third party’s own terms and policies.

Links to third-party websites are provided for convenience and do not necessarily constitute an endorsement.

22. Prohibited Uses

You may not use the Site or its content:

For any unlawful purpose
To violate any applicable law or regulation
To infringe intellectual property rights
To submit false or misleading information
To transmit viruses, malware, or harmful code
To collect or track another person’s personal information without authorization
To spam, phish, scrape, crawl, or interfere with the Site
To circumvent security features
To commit fraud
To impersonate another person or business
To interfere with the operation of the Site or another customer’s use of the Site

We reserve the right to suspend or terminate access for violations of these Terms.

23. Errors, Inaccuracies, and Omissions

Occasionally, information on the Site may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, availability, specifications, or other information.

We reserve the right to correct errors, update information, or cancel affected orders at any time, including after an order has been submitted.

We are not obligated to update or clarify information except where required by law.

24. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Site and its content are provided on an “as is” and “as available” basis.

We do not guarantee that the Site will always be uninterrupted, secure, error-free, or available.

Except for warranties that cannot legally be excluded, we disclaim implied warranties to the fullest extent permitted by law.

Nothing in these Terms excludes any warranty, right, or remedy that cannot legally be excluded or limited under applicable law.

25. Limitation of Liability

To the fullest extent permitted by applicable law, Grip Mat Studio and its owners, employees, affiliates, service providers, contractors, and representatives will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to:

Your use of the Site
Your inability to use the Site
Your use or misuse of a product
Loss of profits or revenue
Loss of data
Business interruption
Carrier delays
Third-party services
Unauthorized access to information

Where liability cannot legally be excluded, our liability will be limited only to the extent permitted by applicable law.

Nothing in these Terms limits liability that cannot legally be limited or excluded.

26. Indemnification

To the fullest extent permitted by applicable law, you agree to indemnify and hold harmless Grip Mat Studio and its owners, affiliates, employees, contractors, and representatives from claims, damages, losses, liabilities, and reasonable costs arising from:

Your violation of these Terms
Your unlawful use of the Site
Your infringement of another party’s rights
Content, logos, artwork, or other materials submitted by you without the necessary rights or permissions
Your misuse of our products

This provision does not apply to the extent prohibited by applicable law.

27. Privacy

Your submission of personal information through the Site is governed by our Privacy Policy.

Please review our Privacy Policy for information about how we collect, use, and disclose personal information.

28. Termination

We may suspend or terminate your access to the Site where reasonably necessary because of fraud, abuse, unlawful activity, security concerns, or a material violation of these Terms.

Obligations and liabilities incurred before termination will continue to apply where appropriate.

Sections that by their nature should survive termination will remain effective.

29. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, the remaining provisions will remain in full force and effect to the extent permitted by law.

The invalid provision will be limited or modified only to the extent necessary to make it enforceable where permitted.

30. No Waiver

Our failure to enforce any provision of these Terms does not waive our right to enforce that provision or any other provision in the future.

31. Entire Agreement

These Terms and the policies posted on the Site constitute the entire agreement between you and Grip Mat Studio regarding your use of the Site and purchase of products and services, except where separate written terms apply to a custom, wholesale, or other specific project.

Where separate written terms have been agreed to for a particular project, those specific written terms will control to the extent they conflict with these general Terms.

32. Governing Law

These Terms and any separate agreements through which we provide products or services will be governed by the laws of the State of New York and applicable federal laws of the United States, without regard to conflict-of-law principles.

Nothing in this section limits any rights you may have under consumer protection laws that apply to you and cannot legally be waived.